Refund and cancellation policy

Last updated October 16, 2026

1. Cancelling RankR+

• You can cancel any time from the RankR+ page with Manage billing.
• You keep RankR+ until the end of the month you have already paid for. After that you are not charged again.
• The free trial (14 days for a new account) needs no card and ends by itself, so there is nothing to cancel.

2. Refunds for RankR+

We don't refund part months or unused days after you cancel, except where the law requires it. If something went wrong, such as a double charge, or you were charged after cancelling, tell us and we will put it right. We may also refund in other cases at our choice.

3. RankR Points

A RankR Points purchase is final once the points reach your account, except where the law requires a refund. If points you paid for never arrived, contact us and we will either deliver them or refund you.

4. If you live in the EU or the UK

You normally have 14 days to withdraw from an online purchase. RankR+ and RankR Points are digital and start straight away. When you ask for them to start immediately:

• for RankR Points, you lose the right to withdraw once the points are delivered;
• for RankR+, you can still withdraw within 14 days, and you get a refund minus a fair amount for the time you already used.

To withdraw, email us within the 14 days and say you want to withdraw from the purchase.

5. How to ask for a refund

Email admin@rankr-social.com with your RankR username, the date of the payment and what went wrong. Refunds go back to the card or payment method you used, through Stripe.

6. Chargebacks

If a payment is refunded or charged back, the points from that purchase are taken back, and we may end the membership it paid for. Please contact us before going to your bank: it is usually faster.

See also the Terms of Service and the Privacy Policy.